Privacy Policy | Updated October 2023

Dear user, we thank you for your interest in Markem-Imaje and that is why one of our values is respect for your individual privacy, which is why we have prepared this privacy policy, which may be updated at any time without prior notice, except those required by law, and that lets you know how your personal data is used in connection with our website, www.markem-imaje.com ("Markem-Imaje").

This Privacy Policy, in compliance with the Swiss Federal Data Protection Act of 25 September 2020 (“FDPA”), as well as the European Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”) and the UK Data Protection Act 2018 (UK General Data Protection Regulation) (" UK GDPR"), including the rights of California residents under the California Consumer Privacy Act ("CPRA"), and the Virginia Consumer Data Privacy Act ("VCDPA") (hereinafter collectively referred to as the "Personal Data Regulation"), describes how we collect, process and transfer personal data that we collect from users of the Markem-Imaje website. This privacy policy only applies to the Markem-Imaje website.

By choosing to visit the Markem-Imaje website, you should read this privacy policy to know your rights and if you have any questions, you can always contact us through the channels indicated below.

If you are an employee of Markem-Imaje, you should refer to the Employee Privacy Notice provided by your employer. If you intend to apply for a job with us or to join our talent network, you should refer to the Privacy Notice on the Dover Corporation Careers Portal (we are part of the wider Dover family) and also you can check it here: https://www.markem-imaje.com/privacy-for-applicants.

If you are a Markem-Imaje customer, you should read this privacy policy and the following link: https://www.markem-imaje.com/privacy-for-customers. 

This privacy policy supplements and extends any information on data protection in conjunction with our terms of use available at https://www.markem-imaje.com.

In the following, we will explain some of the relevant points you should know:

1. WHO ARE WE AND CONTACT DETAILS? 

This website is owned by Markem-Imaje, and this Legal Notice governs the use of such domains and subdomains. 

The Markem-Imaje family comprises several companies around the world, with a parent company exercising direct or indirect control over them: Dover Europe Sàrl, with a registered office at Rue Chemin de Blandonnet 10, 1214 Vernier, Switzerland.

You can contact us via the "Contact" form on our homepage or our e-mail address privacy@markem-imaje.com. 

Your use of this web service implies your acceptance as a *User of the conditions and uses included in this Notice.

Any kind of request can be sent to us in the following languages: English, French, German, Italian, Portuguese or Spanish.

*User: They are all those persons of legal age who contact Markem-Imaje, through the channels indicated, for the processing of their personal data. 

2. WHAT PERSONAL DATA DO WE COLLECT? 

The personal data processed by Markem-Imaje, come directly from users who have given their prior consent to its collection and processing in writing and/or in a reliable manner, by any existing means and that has created a link with our Company. 

The table below sets out what personal data we collect, the purpose of the collection and what lawful basis we rely upon when processing that personal data. 

Sensitive data recognized by current legislation will not be processed by Markem-Imaje. 

3. WHAT DO WE DO WITH THE PERSONAL DATA WE COLLECT? 

We use the personal data we collect about you for the following purposes:

• i. To understand your needs, provide you with a better service and respond to your queries; 
• ii. For internal record keeping and maintaining data quality; 
• iii. For internal analysis to see how many unique visitors visit the Markem-Imaje website; 
• iv. To manage the promotions, services (e.g., webcast registration, etc.) and offers you sign up for;
• v. Subject to the following, we will also use your personal data for other marketing purposes;
• vi. To improve the products and services offered through the Markem-Imaje website; and
• vii. To measure the number of visitors to the Markem-Imaje website and the areas of the website that are of most interest to visitors and to personalize the Markem-Imaje website. 

We do not use the personal data you provide to us through the Markem-Imaje website to make automated decisions about you.

To the extent permitted by applicable law, Markem-Imaje may also use your personal data when deemed necessary or appropriate: 

• i. Under applicable law, including laws outside your country of residence; 
• ii. To comply with a legal process; 
• iii. To respond to binding and permissible requests from Authorities and Governments, including Authorities and Governments outside your country of residence, for possible conflicts; 
• iv. To enforce our terms and conditions; 
• v. To protect our operations or those of any of our entities; 
• vi. To protect our rights, privacy, safety or property, and/or those of our affiliates, you or others, and
• vii. To allow us to exercise available remedies or limit the damages that we may suffer from any cyber-attacks. 

Following European, Swiss and UK regulations, we will always seek your prior consent, as indicated above:

• i. To send you marketing communications about Markem-Imaje; 
• ii. To provide your personal data to Markem-Imaje affiliates for marketing purposes, and
• iii. To provide your personal data to third parties and other partners for joint marketing efforts or their marketing efforts.  

We may use your personal data for our marketing purposes, including, but not limited to, notifying you of new services, offers or other information by post, email, telephone, text message and other means.  

4. DISCLOSURES OF PERSONAL DATA FOR BUSINESS PURPOSES 

The following chart describes the categories of personal data that we disclosed to third parties for a business purpose: 

We may share your personal data with third-party service providers (including contractors who provide services to us) to assist with any of the uses of personal data described above. Additionally, your personal data may be provided to marketing automation platforms that we use to assist us in understanding who is visiting our website. For further information see our Cookie Notice.

We may also disclose your personal data to third parties if disclosure is required to comply with applicable laws or regulations; comply with legal processes or a court order; to respond to requests from public and government authorities; or if disclosure is necessary to enforce our Terms of Use; to protect your safety or security; to protect our rights, the safety and security of our site and property or that of Markem-Imaje Affiliates or third parties; to allow us to pursue available remedies or limit the damages we may sustain.  We may share or transfer your personal data to a third party if Dover enters into, or is involved in, a business transaction such as a merger, acquisition, reorganization, or sale of some or all of its assets. 

No Sale of Personal Data: We do not sell your personal data. 

We do not intend to collect any sensitive personal data (which is defined under EU law to include, for example, personal data on ethnicity, racial origin and health) through the Markem-Imaje website.  

5. RIGHTS TO YOUR PERSONAL DATA 

The Data Subject may exercise the following rights:

• Right to request access to your personal data.
• The right to request its rectification or erasure.
• The right to request the restriction of the processing.
• Right to object to processing.
• Right to data portability.
• Right to withdraw consent.
• Any user may obtain information about Markem-Imaje's handling of data concerning him/her. 

You may exercise your rights of access to your personal data, as well as request the rectification of erroneous or incomplete data that correspond in each case, requesting deletion in cases where they are not necessary for the purposes collected.

In certain circumstances, users may request the limitation of the processing of their personal data, in which case it will only be kept defending claims.

On the other hand, users may oppose the processing of their data, related to their particular situation, ceasing to process the data from that moment Markem-Imaje, except for compelling legitimate reasons, or the exercise or defense of possible claims. 

If you have given your consent for a specific purpose, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal.

It is also the User's responsibility to keep his/her contact details updated at all times and/or to notify our data protection department by e-mail: privacy@markem-imaje.com, indicating in the subject line of the e-mail: "Update Personal Data Customer Profile", especially in the profiles created for customers of our products, to provide a quality service.

Otherwise, we may contact you by e-mail, telephone, fax, post or other means, unless you tell us otherwise. 

If you do not want us to use your personal data for marketing purposes or to provide your personal data to Markem-Imaje affiliates or third parties for their marketing purposes, you may choose to exercise your rights as set out above by notifying us by email to privacy@markem-imaje.com, indicating in the email in the subject line: "My personal data rights". You may also contact us via this e-mail for any other exercise of your rights under your personal data. 

7. LEGAL BASES 

Under EU and UK law, we are required to identify the lawful basis on which we use your personal data. These are:

• Vital interest of the individual.
• Public interest.
• Contract management.
• Compliance with legal obligations.
• Unequivocal consent of the individual.
• The legitimate interest of the data controller is to create a link between the company and you. 

Following the services, we currently provide, we do not collect any sensitive personal data (which under EU law includes, for example, personal data on ethnicity, racial origin, sexuality, political affiliation, biometrics and/or health) through the Markem-Imaje website.

We reiterate that you may at any time exercise your rights set out in section 5. 

8. SECURITY AND CONFIDENTIALITY 

We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the personal data we collect online. However, data security incidents and breaches can occur due to a variety of factors that cannot reasonably be prevented; therefore, our safeguards may not always be adequate to prevent all breaches of security.  Additionally, we are not able to guarantee the confidentiality of non-confidential data such as feedback, questions, comments or ideas that you voluntarily provide to us (e.g., via the “Contact” tab or similar features on the Site). We reserve the right to use and disclose such non-confidential information as we deem appropriate in compliance with applicable law. 

9. HOW LONG WILL WE KEEP YOUR PERSONAL DATA? 

We will retain your personal data for as long as: 

• Let us maintain a commercial relationship with you;
• In the event that Markem Imaje is required to fulfill a legal obligation, personal data is processed for the time necessary to fulfill this obligation and as provided for by law;
• For the time strictly necessary to use the website and to access the services;
• In the context of marketing operations, three (03) years from the last contact;
• Until the withdrawal of consent, in the event that the processing is based on prior consent;
• In accordance with local country regulations. 

If you have any questions about our retention policy, please contact us using the details above. 

10. SUPERVISORY AUTHORITY  

In the event of non-compliance by Markem-Imaje in responding to or processing your rights, you may complain to the Data Protection Supervisory Authority in your home country, by the provisions of the European Union, at the following link you can find your Supervisory Authority: Our Members | European Data Protection Board (europa.eu). If your home country is Switzerland, your supervisory authority is the Federal Data Protection and Information Commissioner, see Startseite (admin.ch). If your home country is the UK, the data protection supervisory authority is the Information Commissioner’s Office which can be contacted using their website at https://ico.org.uk.  

12. UNDER 18 YEARS OF AGE 

Markem-Imaje is committed to and has entered into agreements with Supervisory Authorities to protect children from potential attacks on the processing of personal data, therefore, although local regulations in each country in Europe may vary regarding the age of consent for minors, Markem-Imaje does not collect or permit (to the best of our knowledge) the collection of personal data from persons under the age of 18. If you are the parent or legal guardian of a person under the age of 18 and you believe that such person has provided us with personal data, please contact us at: privacy@markem-imaje.com 

13. COOKIES 

We collect certain information through our use of cookies. For detailed information on the cookies, we use and the purposes for which we use them, please see our Cookie Policy  https://www.markem-imaje.com/cookies. 

To the extent permitted by applicable law, Markem-Imaje may also use your personal data as we believe to be necessary or appropriate:

• Under applicable law, including laws outside your country of residence;
• To comply with legal process;
• To respond to requests from public and government authorities including public and government authorities outside your country of residence where strictly required, necessary and proportionate;
• To investigate and resolve complaints, grievances or misconduct allegations; 
• Health and safety purposes;
• Defending legal claims;
• To enforce our terms and conditions;
• To protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and
• To allow us to pursue available remedies or limit the damages that we may sustain. 

14. MARKETING 

Where required by local law, we will obtain your prior consent:

• To send you marketing communications about Markem-Imaje; and
• To provide your personal data to affiliated companies within the Markem-Imaje family of companies for their marketing purposes; and
• To provide your personal data to other partners for their joint marketing purposes.  

Please note that you always have the right to withdraw your consent. 

If you wish to unsubscribe or opt out of our marketing, please send an email to privacy@markem-imaje.com, indicating UNSUBSCRIBE FROM MARKETING COMMUNICATIONS in the subject line. 

Otherwise, we may contact you by email, telephone, fax, post or other means, unless you instruct us not to do so.

We may use your personal information for our own marketing purposes, including but not limited to notifying you of new services, offers or other information by mail, email, telephone, text message and other means. We will only do so with your consent where necessary. 

If you have previously given your consent but no longer want us to use your personal data for marketing purposes or to provide your personal data to Markem-Imaje affiliates or other partners for their marketing purposes, you may opt out of such uses by notifying us in accordance with the procedure set out in section 5.

15. DO YOU HAVE ANY QUESTIONS? 

As we have already mentioned, you can contact Markem-Imaje at any time by two means:

• Postal address: Dover Europe Sàrl (Data Protection Officer), Rue Chemin de Blandonnet 10, 1214 Vernier, Switzerland.
• Email: privacy@markem-imaje.com.  

*Following the European Economic Area (EEA) agreement, as of 20 July 2018, the EEA countries Iceland, Liechtenstein and Norway became members of the Council without voting rights and without the right to be elected chair and vice-chair, for matters related to the GDPR.

309059 | European Free Trade Association (efta.int)

Thank you very much for your attention and cooperation, we appreciate your trust in us. 

16. CALIFORNIA DATA RIGHTS

Some states within our licensed markets have laws giving their residents privacy rights. This section addresses the California Privacy Rights Act of 2020 (CPRA), which provides Californians with certain rights and choices about their Personal Information.

A. Notice at Collection of Personal Information

Californians have the right to know what Personal Information is collected by Markem-Imaje. Our Notice describes:

• The categories of Personal Information and Categories of Sensitive Personal Information Processed by Markem-Imaje.
• Our business purpose for process the categories of Personal Information and Sensitive Personal Information.
• Whether we sell or share the categories of Personal Information we collect.
• Our retention practices.

B. Notice of Right to Limit Use of Sensitive Personal Information

We do not use sensitive data to create inferences/To limit our use of your Sensitive Personal Information.

C. Summary of CPRA Rights

The CPRA provides Californians with the following rights and choices regarding their Personal Information.

• a. Correct
  Californians have the right to request the correction of their inaccurate Personal Information and, once we receive a verifiable request, Markem-Imaje must take reasonable steps to correct the inaccurate data.
• b. Delete
  Californians have the right to request the deletion of their Personal Information and, once we receive a verifiable request, Markem-Imaje must comply unless an exception applies. The CPRA lists several exceptions, including:
  • The data is necessary to complete a transaction for that person.
  • The data is necessary to fulfill a warranty or support a product recall.
  • The data is necessary to provide goods or services requested by that person.
  • The data is necessary to perform a contract between Markem-Imaje and that person.
  • The data is reasonably used within the context of the ongoing business relationship between Markem-Imaje and that person.
  • Markem-Imaje uses the data to identify and repair issues with our Services.
  • Markem-Imaje must retain the data to comply with a legal obligation.
• c. Do Not Sell/Share
  If Markem-Imaje sold or shared Personal Information, Californians have the right to opt out of Markem-Imaje’s sale/sharing of their Personal Information.
• d. Freedom from Discrimination
  Markem-Imaje may not discriminate against Californians who exercise their rights under the CPRA.
• e. Limit
  Californians have the right to limit Markem-Imaje’s use or disclosure of their Sensitive Personal Information as defined under California law.
• f. Know
  Californians have the right to know what Personal Information is or has been collected by Markem-Imaje in the 12 months before receipt of a request.  If a request is made and verified, we must disclose, concerning the Personal Information collected about the requestor, the following:
  • The categories of Personal Information and Sensitive Personal Information we have collected.
  • Our sources of Personal Information.
  • The categories of Personal Information we sold or disclosed for a business purpose.
  • The categories of third parties to whom the Personal Information was sold or disclosed for a business purpose.
  • Our purposes for collecting and selling/sharing Personal Information.
  • Furthermore, Californians have the right to request access to specific pieces of Personal Information we have collected about them and, once we receive a verifiable request, Markem-Imaje must provide this data following California law.

D. Exercising Your Rights and How We Will Respond

To exercise any of the rights above, or to ask a question, contact us at:

• Postal address: Dover Europe Sàrl (Data Protection Officer), Rue Chemin de Blandonnet 10, 1214 Vernier, Switzerland.
• Email: privacy@markem-imaje.com.

For requests for access or deletion, we will first acknowledge receipt of your request within 10 business days of receipt of your request.  We will provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request under certain circumstances.

If we expect your request is going to take us longer than normal to fulfill, we will let you know.

We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations.  In some cases, the law may allow us to refuse to act on certain requests.  When this is the case, we will endeavor to provide you with an explanation as to why. 

E. Our Commitment to Allowing You to Exercise Your Rights – Non-Discrimination

If you exercise any of the rights explained in this Policy, we will continue to treat you fairly.  If you exercise your rights under this Notice, you will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services than others.

F. Verification of Identity – Access or Deletion Requests

We will ask you for identifying information and attempt to match it to information that we maintain about you. 

If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to your request.  We will notify you to explain the basis of the denial. 

G. Authorized Agents

You may designate an agent to submit requests on your behalf.  The agent must be a natural person or a business entity that is registered with the California Secretary of State.   

If you would like to designate an agent to act on your behalf to request or delete Personal Information, you and the agent will need to comply with our verification process: If the agent submits requests to access, know or delete your Personal Information, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the opt-out request on your behalf.  We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request.

Please note that this subsection does not apply when an agent is authorized to act on your behalf according to a valid power of attorney.  Any such requests will be processed by California law about powers of attorney.

H. California Shine the Light Law

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents that have an established business relationship with a business to annually request, free of charge, information about certain categories of Personal Information a business has disclosed to third parties for those parties’ direct marketing purposes in the preceding calendar year.  For information and to make a request, contact us at:

• Postal address: Dover Europe Sàrl (Data Protection Officer), Rue Chemin de Blandonnet 10, 1214 Vernier, Switzerland.
• Email: privacy@markem-imaje.com.

17. VIRGINIA DATA RIGHTS

If you are a Virginia resident, the Virginia Consumer Data Privacy Act (“VCDPA”) grants you the following rights concerning the personal information we collect about you: 

• Right to Know: Virginia residents have the right to confirm whether or not we are processing their personal information and to access such data, including by obtaining a copy of data that they previously provided to us.
• Right to Delete: Virginia residents have the right to request the deletion of the personal information that we have collected about them and to have such personal information deleted.
• Right to Correct: Virginia residents have the right to ask that we correct inaccuracies in their personal information, considering the nature of personal information and the purposes of processing such information.

A. Exercising your Rights

To exercise any of the rights above, or to ask a question, contact us at TDSInfo@tdsinc.com  or 312-592-5352.  All requesters will be required to authenticate themselves before we respond to their request.

B. Verification Process

We will ask you for identifying information and attempt to match it to information that we maintain about you. 

If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to your request.  We will notify you to explain the basis of the denial. 

C. Response Timeline and Additional Information

For requests to know, delete or correct personal information, we will provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request under certain circumstances. If we expect your request is going to take us longer to fulfill, we will let you know.

We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.

18 UPDATES TO THIS NOTICE

We may update this Notice by posting a new version on our website. If we update this Notice in a way that significantly changes how we use your personal data, we will bring these changes to your attention where reasonably possible. Otherwise, we recommend that you periodically review this Notice to be aware of any other revisions.