Markem-Imaje Maintenance Agreements:

Pick the right maintenance agreement for your needs

Easily access the services that best suit you, and the way you do business.

Solutions tailored to your service needs

Deciding which Services package best fits the way you do business can be difficult. At Markem-Imaje we make it easy. Code with CONFIDENCE, knowing our service offerings, have the right answer at whatever level of service you require.

The code with CONFIDENCE maintenance agreements adapts to your main service requirements:

“I want to do it myself”

Choose Confidence if you:

Have staff that is well trained.
Have an ongoing training program to handle staff turnover.
Are comfortable keeping recommended spares on hand.
Are at ease with handling break-fix events.
Want to proactively protect your investment.

“I want help when needed”

Choose Confidence PLUS when you:

Would like to have an extended warranty plan.
Do not want to deal with the hassle of ongoing staff training and turnover.
Want to minimize your downtime from break-fix events.
Do not want to manage spare parts inventory.
Want continued maintenance of your printer.
Want to protect your investment in the short term.

“I want complete cost predictability”

Or choose Confidence Premium if you:

Do not want to deal with the hassle of ongoing staff training and turnover.
Want to minimize your downtime from break-fix events.
Do not want to manage spare parts inventory.
Want continued maintenance of your printer.
Want to protect your investment for the life of the printer.

Markem-Imaje makes it easy for you to access the services that best suit you, and the way you do business.

Service agreements	Confidence	Confidence PLUS	Confidence Premium
Duration	From 1 to 3 years	2 years	From 3 to 5 years
Firmware update	Included	Included	Included
Preventive maintenance*	Included	Included	Included
Break-Fix*		Included	Included
Wear and tear parts (selected)			Optional
Service consultation	Optional		Optional
Software support	Optional	Optional	Optional