Wire, Cable and Extrusion
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Flexible packaging
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Aluminum, cans and lids
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Food
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Rubber, Plastic and Metal Industrial Parts
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Glass
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Plastic Rigid Containers and Caps
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Plastic bottle
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Shrink film
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Primary paperboard
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Corrugated cases
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Box printing
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Optimized beverage coding
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End-to-end supply chain solutions
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Paperless Quality
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Serialization and Aggregation
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Pallet Track
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9018
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9029
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9410
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9450
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9450 E
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9712
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9750
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SmartDate OEM Connect
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SmartDate X45
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SmartDate X65
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SmartDate X65-128
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Large Character High Resolution Piezo
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5800
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5940 G
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SmartLase C600
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SmartLase C600 BOU
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SmartLase C600 X WIDE
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SmartLase F250
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SmartLase UV500
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Special Laser Coders
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2200
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2200 Pallet
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CimPak
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Thermal Inkjet
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1050
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1200
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Inks and Additives
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Ribbons and Labels
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Hardware Maintenance Service Agreements
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Markem-Imaje Maintenance Agreements:

Pick the right maintenance agreement for your needs

 

Easily access the services that best suit you, and the way you do business.

Solutions tailored to your service needs

 

Deciding which Services package best fits the way you do business can be difficult. At Markem-Imaje we make it easy. Code with CONFIDENCE, knowing our service offerings, have the right answer at whatever level of service you require.

 

 
 

The code with CONFIDENCE maintenance agreements adapts to your main service requirements:

 

“I want to do it myself”

Choose Confidence if you:

  • Have staff that is well trained.
  • Have an ongoing training program to handle staff turnover.
  • Are comfortable keeping recommended spares on hand.
  • Are at ease with handling break-fix events.
  • Want to proactively protect your investment.

 

“I want help when needed”

Choose Confidence PLUS when you:

  • Would like to have an extended warranty plan.
  • Do not want to deal with the hassle of ongoing staff training and turnover.
  • Want to minimize your downtime from break-fix events.
  • Do not want to manage spare parts inventory.
  • Want continued maintenance of your printer.
  • Want to protect your investment in the short term.

 

“I want complete cost predictability”

Or choose Confidence Premium if you:

  • Do not want to deal with the hassle of ongoing staff training and turnover.
  • Want to minimize your downtime from break-fix events.
  • Do not want to manage spare parts inventory.
  • Want continued maintenance of your printer.
  • Want to protect your investment for the life of the printer.

 

Markem-Imaje makes it easy for you to access the services that best suit you, and the way you do business.

 

Service agreementsConfidenceConfidence PLUSConfidence Premium
Duration
From 1 to 3 years
2 years
From 3 to 5 years
Firmware update
IncludedIncludedIncluded
Preventive maintenance*IncludedIncludedIncluded
Break-Fix* IncludedIncluded
Wear and tear parts (selected)  Optional
Service consultationOptional Optional
Software supportOptionalOptionalOptional


* Includes required parts, labor and travel.

 

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