Packaging Intelligence CoLOS Software Maintenance and Support
Maximize your coding and software investment with easier, more cost-effective access to experts and updates
In an ever-changing world of operating system updates and cybersecurity policies, Software Maintenance and Support Agreements ensure you get the maximum benefits from your Packaging Intelligence CoLOS® software.
Ensure your peace of mind: Software Support benefits
The continuous benefits of Markem-Imaje service relationships include:
- We offer a combination of helpdesk support services, product updates, software enhancements, and defect corrections to optimize your use of Packaging Intelligence CoLOS® software products from day one and ensure optimum performance in the future.
- Our service offers real-time, remote problem-solving support for your CoLOS® software plus full Packaging Intelligence solutions, Advanced and Ultimate agreements assist our dedicated Consulting & Integration Services team for additional system fine-tuning and an annual performance review.
- Maximize the returns from your Packaging Intelligence investment by giving you quick support, so problems are resolved fast.
- Support is accessible during either 8x5 office hours or 24x7, depending on the software solution and agreement level you have.
- Minimize coding-related downtime to get your production up and running as soon as possible, via -remote troubleshooting and technical support.
- Ensure you have the most up-to-date software releases and upgrades for equipment capability, security, compliance, and bug fixes without worrying.
- Enable you to complete tasks using CoLOS® as quickly as possible thanks to assistance in using and operational advice guaranteeing provision of latest releases, upgrades, and updates.
Maximize the returns from your Packaging Intelligence investment
Dedicated support: Securing a CoLOS® agreement ensures that you have support at your fingertips. Knowledgeable technicians are readily available by phone to tackle issues of any level or urgency.
Support escalation: CoLOS Global Helpdesk maintains a multi-level support escalation structure for handling cases.
Software Maintenance: Entitlement to maintenance releases for your licensed CoLOS® software from first installation enables you to benefit from software releases throughout the term of maintenance coverage.
An Invaluable asset for you and your production line
Whether you use CoLOS® software for a simple image design or a fully IT & OT integrated factory-wide product coding and labeling system.
| Software agreements for CoLOS® Packaging Intelligence Solutions | Standard | Advanced | Ultimate |
| 8x5 phone support | ✔ | ✔ | ✔ |
8x5 phone and email support | - | ✔ | ✔ |
| 24x7 phone and email support | - | - | ✔ |
| Maintenance releases with all feature enhancements, security upgrades, and bug fixes for your licensed software | ✔ | ✔ | ✔ |
| New major version releases, for example from version 5 to version 6 | ✔ | ✔ | ✔ |
| New minor version releases, for example from version 6.0 to version 6.1 | ✔ | ✔ | ✔ |
| Real-time, remote access to trouble-shooting | ✔ | ✔ | ✔ |
| Annual performance review | - | - | ✔ |
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